Store Policies

Handling Fee

At this time, we do not charge a handling fee.

Order Changes and Cancellations

You can always change or cancel an order with a status of "Pending".

To view an order's status, click on "Order Review" and enter the Order Number and Order Confirmation Number.

When editing, be sure to proceed through all "5 Easy Steps to Checkout". Any order information can be changed while in Edit Mode. You will receive a new Order Confirmation showing any changes you've entered, or a Cancellation e-mail showing your order has been cancelled.

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange within 30 days of the purchase date. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type.  The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below.  Mountain Green of Arizona   2625 S. Wilson Street Ste 102  Tempe, AZ 85262

Payment

We accept Visa, MasterCard and American Express.

Privacy

We do not disclose, sell or rent any personally identifiable information about you to any third party. 

Product Satisfaction

Not satisfied with the quality of a product? Please notify us directly using the customer satisfaction contact information listed on the product label.

Secure Checkout

"To ensure the protection of your personal data, our checkout process is secure, meaning your data is transferred in an encrypted form to secure data servers.

Secure, encrypted website pages can be readily identified via the address shown in the address bar of your browser. Secure pages begin with the designator HTTPS:. The (S) signifying a secure page. Unsecured pages being with HTTP:."""

Security

All order information is encrypted using a leading provider of digital trust services, Comodo, before being transmitted over the internet. Once we verify and authorize your credit card information, it is immediately deleted and NEVER stored on our servers. Your personal information is stored on a secure server.

Shipping & Backorder

Orders typically ship from our warehouse via FedEx within 2 - 3 business days, when all ordered items are in stock.

Partial Shipments

As a rule, we'll hold your order if an item is backordered and ship complete once all items are in stock.

Shipping Fee Calculation

Shipping is not charged on the basis of order amount and we don't feel that's fair. We simply weigh the order, input your zip code and charge the FedEx actual Published Shipping Rate (the same rate you would pay if you took a package to FedEx yourself and shipped it from our zip code to yours).

Want to know shipping charges before you begin the checkout process? Use our "Shipping Fee Calculator" by clicking on the "Review Cart/Checkout" button.

International & PO Box Shipments

Sorry, we're currently unable to ship Internationally or to PO Boxes.

Site Errors

We attempt to be as accurate as possible. However, we do not warrant that product descriptions nor other content of this site are error-free. If an error is found,please contact us via the "Contact Us" section of this site and a correction will be made.